FAQs
Is using an independent travel adviser worth it?
I think so! Imagine: Instead of comparing prices across booking websites, lining up itineraries, and finding honest answers to pressing questions, you can turn to a single travel expert for all your needs.
I will also help you avoid the common mistakes people make - from forgetting important paperwork to missing out on must-see experiences and activities, forgetting to check you passport is valid or not meeting the entry requirements for the country you are visiting. I will prompt you and help you avoid all these pitfalls and more!
How do I know my purchase is secure?
I never accept cash or travel payments directly to my personal account. Your payments always go directly to the travel supplier (hotel, cruise line, airline, etc.) or InteleTravel.
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Who are InteleTravel?
InteleTravel are my host agency. As an agent, I partner with InteleTravel to access industry-leading suppliers, training, and support.
InteleTravel collaborates with a variety of well-known travel industry suppliers to offer a range of travel products and services. It is the world’s oldest and largest travel host agency with a growing network of more than 60,000 independent home-based advisors across the U.S., U.K., Caribbean, and Mexico
For over two decades InteleTravel has had extremely high customer satisfaction rate and is recognised throughout the industry for its leadership.
Why should I choose you as my independent travel adviser?
As your dedicated independent travel adviser, I bring passion and personalised service to every journey. With a commitment to crafting unique and seamless travel experiences, I prioritise your needs and preferences.
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I am especially passionate about trips to the Disney Parks across the globe, as I have visited them many times myself. If you book your Disney vacation with me, I will help you with setting up your Disney account, ensure you get those sought after dining reservations and help you with planning an itinerary, as well as giving you all the handy hints and tips you want.
What makes you different from booking online or through larger agencies?
Unlike online platforms, I provide a personalised touch, tailored recommendations, and a commitment to meet your needs. As an independent adviser, I have the flexibility to prioritise your unique travel requirements and have access to a multitude of different travel providers as I am not affiliated to any single one provider.
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Who can you book holidays with?
InteleTravel collaborates with a variety of well-known travel industry suppliers. Some are names you will have heard of - such as P&O, Holiday Extras, Hoseasons, Virgin Voyages - but there are many more that are not household names but are leading industry specialists in their areas. When you book with me you can be confident that your holiday will be booked through a reputable supplier.
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How do you stay updated on the latest travel trends and offerings?
I invest in continuous education and stay well-informed about the latest industry updates. This ensures that you receive the most current and relevant information for your travel plans. I am also part of a much wider team of advisers that are always on hand to assist me should you need help in an area I am not familiar with.
Can you help with both UK and international travel arrangements?
Absolutely! Whether you’re planning a local getaway or an international adventure, I can handle a diverse range of travel arrangements.
How do you ensure the best value for my travel budget?
I leverage my industry connections and access to diverse suppliers to secure competitive rates and exclusive deals. Meeting your needs and receiving the best value for your budget are my top priorities.
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What happens if issues arise during my trip?
I provide dedicated support before, during, and after your journey. In the rare event of issues, I act as your advocate, working to resolve any challenges promptly and efficiently to ensure a smooth travel experience.
If, in the rare occurrence, you cannot get hold of me, there is always a 24 hour emergency phone number for the travel partner your holiday is booked with too.
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Are there any hidden fees associated with your services?
Transparency is crucial to me. There are no hidden costs, and I strive to provide excellent value for the services offered.
I never charge a fee for my services. Instead, I am paid in commission from the vendor or supplier you book with. That means no extra cost to you.
It’s important to note that commission is always built into travel, whether you book through an agent or direct - so booking through me will not cost you anything extra - but you get the benefit of my help and support!
How can I contact you in case of emergencies or last-minute changes?
I provide multiple communication channels, including phone and email. You can reach me promptly in case of emergencies or any last-minute adjustments to your travel plans.
If, in the rare occurrence, you cannot get hold of me, there is always a 24 hour emergency phone number for the travel partner your holiday is booked with too.
Can you assist with group travel or special occasions?
Absolutely! I can craft memorable experiences for group travel, special occasions, and celebrations. Let me know your vision, and I’ll tailor the trip to exceed your expectations.
What steps do you take to ensure the safety of my personal information?
Your privacy and security are paramount. I adhere to strict confidentiality standards and employ secure channels for handling your personal information, ensuring the utmost protection throughout our partnership.
What if I have to cancel my trip?
No one likes a significant change of plans, but they're common in travel. That's why I strongly recommend purchasing travel insurance for every trip you book. You will receive cancellation terms in the terms and conditions of your booking, which you will receive before you part with any money for your holiday.
Will I receive the same protection with you as I would with a high street or online travel agent?Absolutely!
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InteleTravel UK is a Member of ABTA. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. As an agent operating under ABTA's regulations, I am obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.
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All the package holidays I sell are covered by the ABTA scheme protecting your money if the supplier fails. Other services such as hotels or flights on their own may not be protected if not sold as a package.
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Flights and flight-inclusive holidays I provide are financially protected by the ATOL financial protection scheme through my supplier partners (travel brands).
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These protections should never be seen as a replacement for travel insurance though - it is essential you also have adequate travel insurance.
What is ATOL?
ATOL (Air Travel Organiser’s Licence) is a financial protection scheme in the United Kingdom that safeguards customers who book air holidays and flights with ATOL-licensed travel agents. The scheme is designed to ensure that consumers are protected in the event of the financial failure of the travel company they booked with.
What is ABTA?
ABTA stands for the Association of British Travel Agents. It is a trade association for tour operators and travel agents in the United Kingdom. ABTA aims to promote high standards within the travel industry, ensuring that customers receive a fair deal and providing support to its members.
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For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0500 or www.abta.com
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Data Protection
Please see this link to the InteleTravel UK Privacy Policy https://www2.inteletravel.uk/privacy?hsLang=en-gb
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Can I become an independent travel agent with InteleTravel?
InteleTravel welcomes individuals passionate about travel. If you think you have the skills and would love to learn more, just drop me a message and I can help you get started on your journey to becoming a travel agent.
Feel free to reach out if you have additional questions or specific concerns. I’m here to make your travel dreams a reality with confidence and peace of mind.